tag:blogger.com,1999:blog-765939083186321960.post204172837485767400..comments2008-09-09T05:36:15.061-06:00The Alternative Boardhttp://www.blogger.com/profile/03234453390813451917noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-765939083186321960.post-17291469877170408672008-09-09T05:36:00.000-06:002008-09-09T05:36:00.000-06:00that was a nice post<BR/><BR/>i luv the info<BR/><B><A HREF="http://alaminos.net" REL="nofollow">kabonfootprint</A></B>Rolandhttp://www.blogger.com/profile/12588732000033434474noreply@blogger.comtag:blogger.com,1999:blog-765939083186321960.post-879727727653889022008-08-29T22:59:00.000-06:002008-08-29T22:59:00.000-06:00i think that post is an informative subject.. <BR/>just keep on tract..<BR/>go for gold..<BR/><B><A HREF="http://pinayspeak.com" REL="nofollow">Busby SEO Challenge</A></B>vfhlRolandhttp://www.blogger.com/profile/12588732000033434474noreply@blogger.comtag:blogger.com,1999:blog-765939083186321960.post-2429051332595877842008-08-29T16:52:00.000-06:002008-08-29T16:52:00.000-06:00This remains me of a customer service system I’ve used for many years. They’re very much the same. The trick here is LAST<BR/><B>L</B>isten<BR/><B>A</B>pologize<BR/><B>S</B>olve<BR/><B>T</B>hanks<BR/><BR/>Listen to what your customer has to say. Repeat it back to them in your own words and ask them if you correctly understood what their concerned about.<BR/><BR/>Apologize. That’s it. Do it! Perception is 90% or realty. Do not debate with them who is right or wrong. It doesn’t matter whether you think the customer is right or wrong. Just do it! Apologize. If you can’t genuinely apologize for the problem then apologize for their concern and inconvenience. Find an empathetic way to communicate an apology<BR/><BR/>Solve the problem. Solve it even if it costs you money. Remember that the cost of keeping this customer happy is a fraction of the acquisition cost for a new customer.<BR/><BR/>Thank them for doing business with you.<BR/><BR/>Gary Ellenbogen, TAB Certified Facilitator<BR/>The Alternative Board of Essex MeadowlandsAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-765939083186321960.post-61385283941729746462008-08-29T16:50:00.000-06:002008-08-29T16:50:00.000-06:00This remains me of a customer service system I’ve used for many years. They’re very much the same. The trick here is LAST<BR/><B>L</B>isten<BR/><B>A</B>pologize<BR/><B>S</B>olve<BR/><B>T</B>hanks<BR/><BR/>Listen to what your customer has to say. Repeat it back to them in your own words and ask them if you correctly understood what their concerned about.<BR/><BR/>Apologize. That’s it. Do it! Perception is 90% or realty. Do not debate with them who is right or wrong. It doesn’t matter whether you think the customer is right or wrong. Just do it! Apologize. If you can’t genuinely apologize for the problem then apologize for their concern and inconvenience. Find an empathetic way to communicate an apology<BR/><BR/>Solve the problem. Solve it even if it costs you money. Remember that the cost of keeping this customer happy is a fraction of the acquisition cost for a new customer.<BR/><BR/>Thank them for doing business with you.<BR/><BR/>Gary Ellenbogen<BR/>TAB Certified Facilitator<BR/>The Alternative Board of Essex MeadowlandsAnonymousnoreply@blogger.com